New Plymouth, NZ
Client: New Plymouth District Council / New Plymouth, New Zealand / 2012
We supplied and installed 97 Pay-By-Space Metropolis terminals and integrated these with new space sensors and their existing handheld enforcement system. This has resulted in a much cleaner looking streetscape, reduction in cash collections and unnecessary maintenance visits to meters while introducing an audit trail and full reconciliation of all moneys and enforcement.
Objectives
- Replace 630 ageing Single Head Meters which were becoming difficult to service.
- Improve security of cash and provide full audit trail including reconciliations.
- Reduce the frequency of visits to meters including cash collections, maintenance etc.
- Introduce additional payment methods
- Provide better visibility of operations including maintenance, revenue, reporting and enforcement.
- Maximize return on their valuable parking asset.
Solution
- Replace 630 single head meters with 97 Metropolis Pay-By-Space Parking Terminals.
- Install 630 sensors in each space.
- Integrate Sensors, Terminals and Handheld Enforcement solution
Results
- An unexpected benefit was the noticeable reduction of clutter on street.
- Full auditing and reconciliation has replaced the guestimates in terms of usage and occupancy.
- Additional payment options introduced including Credit Card and TXT-a-Park™
- Improved visibility and enabling real time monitoring of parking, traffic management as well as enforcement effectiveness.
- Customer has identified low usage areas and is relocating equipment to higher areas, ensuring maximum return on assets.
- A smooth implementation and a noticeable drop in feedback to council
Palmerston North, NZ
Client: Palmerston North City Council / Palmerston North, New Zealand / 2011
Objectives:
- Achieve better compliance.
- Achieve more efficient enforcement.
- Obtain better information on traffic movements and parking.
- Lay foundations for dynamic pricing strategies to improve loading across the city.
- We supplied and installed 200 Metropolis Pay by Plate terminals connected to 4000 fully integrated sensors.
- The sensors communicate directly to the terminals reducing the need to set up additional backhaul.
- The system enables more effective enforcement by alerting enforcement officers to parking violations in real time.
- Compliance increased to more than 80%.
- Enforcement efficiency increased by over 300%.
- Increased visibility of the client’s overall parking assets and personnel.
- Our system has provided the data needed to introduce dynamic pricing strategies.
Wellington, NZ
Client: Wellington City Council / Wellington, New Zealand / 1995 – 2012
- TXT-a-Park™ – the world’s first integrated mobile phone parking payment system.
- More than 500 Metropolis parking terminals.
- Integration with Parkopedia real-time guidance system.
- Full maintenance and support of all terminals.
- Investigations and refund services.
Objectives:
- Required outsourcing partner to manage all facets of operations, including:
- Cash collection.
- Enforcement.
- Maintenance.
- Terminal supply and installation.
- 1995 – we deployed 40 of our first generation terminals with limited functionality.
- 2003/2004 – we upgraded and deployed 300 second generation terminals with real-time credit card processing.
- 2004 – we invented and deployed TXT-a-Park™ – the world’s first truly integrated mobile phone parking payment system.
- 2011/2012 – we upgraded and deployed 500 third generation Metropolis terminals.
- 2012 – we integrated with Parkopedia real-time guidance system.
- We continue to provide full maintenance and support of all terminals.
- We continue to manage all support tickets.
- We continue to provide investigations and refund services.
- We submit monthly management reports.
- We are a trusted, long-term strategic partner with the client.
- We manage all aspects of parking operations including cash collection, maintenance, service, and even issuing refunds for customers.
- We manage the client’s total fleet of more than 500 on-street terminals.
- We have secured substantial parking system cost reductions for the client.
- We have provided a clear roadmap for future technology upgrades, including Near Field Communications (NFC) and a fully integrated ticketing system.
Brisbane, Australia
Client: Brisbane City Council / Brisbane, Australia / 2009
Objectives:
- Replace outdated Pay by Space and Pay & Display technology to control and enforce 8,500 parking spaces.
- Lay foundations for future mobile enforcement options.
- We supplied and installed more than 1000 Metropolis Pay by Plate terminals.
- We custom-built a comprehensive parking system, including enforcement, Pay-by-Phone, central management system, credit card transactions, and more.
- Largest Pay by Plate solution in the world and one of the longest running.
- Solution cost 33% less than allocated capex budget.
- Reduced opex by 33% through savings on maintenance, support, and consumables.
- Potential to integrate other technologies such as Pay by Phone.
- Potential to reduce the number of terminals through integration of other payment technologies – and reduce costs even further.
Vancouver, Canada
Client: EasyPark / City of Vancouver / Stanley Park, Vancouver, Canada / 2011 – 2012
Objectives:
- Install a Pay by Plate parking solution.
- Provide fast, real-time credit card processing.
- Improve customer experience.
- Enable real-time mobile enforcement.
- We installed 69 Metropolis Pay by Plate terminals.
- We integrated a Genetec AutoVu vehicle-mounted License Plate Recognition (LPR) system with our EziCom2 central management system.
- Enforcement is now automated with pay stations transmitting paid license plate information to the EziCom2 central management system in real time.
- This information is shared with Genetec via Ezicom’s published API allowing real-time enforcement via the patrolling vehicle.
- Improved compliance.
- Improved customer experience due to faster credit card processing and superior user interface.
Pennsylvania, USA
Client: Penn State Harrisburg / Middletown, Pennsylvania, USA / 2002 – 2011
Objectives:
- Replace first-generation Metropolis terminals purchased from GPS in 2002.
- Provide clear upgrade path to Pay by Plate technology.
- We supplied and installed six, third-generation Metropolis Pay & Display terminals.
- The client was very pleased with the performance of the older model terminal, requiring little support and maintenance for more than nine years.
New Jersey, USA
Client: Borough of Haddonfield / New Jersey, USA / 2011
Objectives:
- Install multi-space parking solution compatible with existing street furniture.
- Provide improved user experience.
- Provide fast credit card payment option.
- Enable two different parking tariffs for each parking bay.
- We supplied and installed six Metropolis Pay & Display and nine Metropolis Pay by Space parking terminals offering
- User-friendly, intuitive customer interface.
- Stainless steel and aluminum housing construction.
- Small footprint.
- Compatibility with existing street furniture.
- Fast credit cards processing.
- Bank Note Acceptors (BNA).
- Custom tariff engine providing the ability to manage two different long and short-term parking tariffs for each parking bay.
- Improved user experience.
- Fast credit card authorization time (3 second average).
- Improved resistance to corrosive winter environment.
Florida, USA
Client: United Parking Systems / West Palm Beach, Florida, USA / 2010
Objectives:
- Replace aging equipment.
- Eliminate manual cash collection.
- Reduce cash leakage.
- Attract new customers by introducing credit card payments.
- Although the initial requirement was for a Pay By Space solution, we worked with the client to find a more efficient solution. We installed solar-powered Metropolis Pay by Plate parking terminals, with real-time credit card processing and Bank Note Acceptors (BNA).
- We integrated these terminals with our EziCom2 parking management system to provide centralized, real-time monitoring and reporting of the entire parking operation.
- Eliminated ‘pass-backs’ of parking tickets with unused time on them.
- Improved enforcement outcomes – including booting operations ¬– by feeding real-time parking data to handheld PDAs for easy access in the field.
- The client became the first US parking management company to offer online credit card payments for small surface lots, which has enabled them to attract new customers.