New Plymouth, NZ

Client: New Plymouth District Council / New Plymouth, New Zealand / 2012

We supplied and installed 97 Pay-By-Space Metropolis terminals and integrated these with new space sensors and their existing handheld enforcement system. This has resulted in a much cleaner looking streetscape, reduction in cash collections and unnecessary maintenance visits to meters while introducing an audit trail and full reconciliation of all moneys and enforcement.

Objectives

• Replace 630 ageing Single Head Meters which were becoming difficult to service.
• Improve security of cash and provide full audit trail including reconciliations.
• Reduce the frequency of visits to meters including cash collections, maintenance etc.
• Introduce additional payment methods
• Provide better visibility of operations including maintenance, revenue, reporting and enforcement.
• Maximize return on their valuable parking asset.

Solution

• Replace 630 single head meters with 97 Metropolis Pay-By-Space Parking Terminals.
• Install 630 sensors in each space.
• Integrate Sensors, Terminals and Handheld Enforcement solution

Results

• An unexpected benefit was the noticeable reduction of clutter on street.
• Full auditing and reconciliation has replaced the guestimates in terms of usage and occupancy.
• Additional payment options introduced including Credit Card and TXT-a-Park™
• Improved visibility and enabling real time monitoring of parking, traffic management as well as enforcement effectiveness.
• Customer has identified low usage areas and is relocating equipment to higher areas, ensuring maximum return on assets.
• A smooth implementation and a noticeable drop in feedback to council

Palmerston North, NZ

Client: Palmerston North City Council / Palmerston North, New Zealand / 2011 GPS supplied and installed 200 Metropolis Pay by Plate terminals connected to 4000 fully integrated sensors for Palmerston North City Council in New Zealand. The sensors communicate directly to the terminals reducing the need to set up additional backhaul. The system enables more effective enforcement by alerting enforcement officers to parking violations in real time and has led to an 80% increase in compliance. Our system has also provided the data needed to introduce dynamic pricing strategies.

Objectives:

• Achieve better compliance.
• Achieve more efficient enforcement.
• Obtain better information on traffic movements and parking.
• Lay foundations for dynamic pricing strategies to improve loading across the city.

Solutions:

• We supplied and installed 200 Metropolis Pay by Plate terminals connected to 4000 fully integrated sensors.
• The sensors communicate directly to the terminals reducing the need to set up additional backhaul.
• The system enables more effective enforcement by alerting enforcement officers to parking violations in real time.

Results:

• Compliance increased to more than 80%.
• Enforcement efficiency increased by over 300%.
• Increased visibility of the client’s overall parking assets and personnel.
• Our system has provided the data needed to introduce dynamic pricing strategies.

Wellington, NZ

Client: Wellington City Council / Wellington, New Zealand / 1995 – 2012 GPS formed a long-term partnership in 1995 with Wellington City Council in New Zealand and has since provided a range of parking solutions, including:

• TXT-a-Park™ – the world’s first integrated mobile phone parking payment system.
• More than 500 Metropolis parking terminals.
• Integration with Parkopedia real-time guidance system.
• Full maintenance and support of all terminals.
• Investigations and refund services.

We have secured substantial parking system cost reductions for the client and have provided a clear roadmap for future technology upgrades, including Near Field Communications (NFC) and a fully integrated ticketing system.

Objectives:

• Required outsourcing partner to manage all facets of operations, including:
• Cash collection.
• Enforcement.
• Maintenance.
• Terminal supply and installation.

Solutions:

• 1995 – we deployed 40 of our first generation terminals with limited functionality.
• 2003/2004 – we upgraded and deployed 300 second generation terminals with real-time credit card processing.
• 2004 – we invented and deployed TXT-a-Park™ – the world’s first truly integrated mobile phone parking payment system.
• 2011/2012 – we upgraded and deployed 500 third generation Metropolis terminals.
• 2012 – we integrated with Parkopedia real-time guidance system.
• We continue to provide full maintenance and support of all terminals.
• We continue to manage all support tickets.
• We continue to provide investigations and refund services.
• We submit monthly management reports.

Results:

• We are a trusted, long-term strategic partner with the client.
• We manage all aspects of parking operations including cash collection, maintenance, service, and even issuing refunds for customers.
• We manage the client’s total fleet of more than 500 on-street terminals.
• We have secured substantial parking system cost reductions for the client.
• We have provided a clear roadmap for future technology upgrades, including Near Field Communications (NFC) and a fully integrated ticketing system.

Brisbane, Australia

Client: Brisbane City Council / Brisbane, Australia / 2009 GPS supplied and installed more than 1000 Metropolis Pay by Plate terminals for Brisbane City Council in Australia – the largest Pay by Plate solution in the world. We also custom-built a comprehensive parking system, including enforcement, Pay-by-Phone, central management system, credit card transactions, and more. The solution cost 33% less than allocated capex budget and reduced opex by 33%. The system has the potential to integrate other technologies such as Pay by Phone and reduce the number of terminals.

Objectives:

• Replace outdated Pay by Space and Pay & Display technology to control and enforce 8,500 parking spaces.
• Lay foundations for future mobile enforcement options.

Solutions:

• We supplied and installed more than 1000 Metropolis Pay by Plate terminals.
• We custom-built a comprehensive parking system, including enforcement, Pay-by-Phone, central management system, credit card transactions, and more.

Results:

• Largest Pay by Plate solution in the world and one of the longest running.
• Solution cost 33% less than allocated capex budget.
• Reduced opex by 33% through savings on maintenance, support, and consumables.
• Potential to integrate other technologies such as Pay by Phone.
• Potential to reduce the number of terminals through integration of other payment technologies – and reduce costs even further.

Vancouver, Canada

Client: EasyPark / City of Vancouver / Stanley Park, Vancouver, Canada / 2011 – 2012 GPS installed 68 Metropolis Pay by Plate terminals at Stanley Park, Vancouver and integrated a Genetec AutoVu vehicle-mounted License Plate Recognition (LPR) system with our EziCom2 central management system. Enforcement is now automated with pay stations transmitting paid license plate information to the EziCom2 central management system in real time. This information is shared with Genetec via Ezicom’s published API allowing real-time enforcement via the patrolling vehicle.

Objectives:

• Install a Pay by Plate parking solution.
• Provide fast, real-time credit card processing.
• Improve customer experience.
• Enable real-time mobile enforcement.

Solutions:

• We installed 69 Metropolis Pay by Plate terminals.
• We integrated a Genetec AutoVu vehicle-mounted License Plate Recognition (LPR) system with our EziCom2 central management system.

Results:

• Enforcement is now automated with pay stations transmitting paid license plate information to the EziCom2 central management system in real time.
• This information is shared with Genetec via Ezicom’s published API allowing real-time enforcement via the patrolling vehicle.
• Improved compliance.
• Improved customer experience due to faster credit card processing and superior user interface.

Pennsylvania, USA

Client: Penn State Harrisburg / Middletown, Pennsylvania, USA / 2002 – 2011 GPS supplied and installed six, third-generation Metropolis Pay & Display terminals at Penn State Harrisburg College in Middletown, Pennsylvania. The new units replaced first-generation Metropolis terminals installed in 2002 that ran smoothly for more than nine years. The new terminals will allow the client to build a database of their users, enabling them to better understand their customers and how they use their facilities.

Objectives:

• Replace first-generation Metropolis terminals purchased from GPS in 2002.
• Provide clear upgrade path to Pay by Plate technology.

Solution:

• We supplied and installed six, third-generation Metropolis Pay & Display terminals.

Results:

• The client was very pleased with the performance of the older model terminal, requiring little support and maintenance for more than nine years.

New Jersey, USA

Client: Borough of Haddonfield / New Jersey, USA / 2011 GPS supplied and installed 6 Metropolis Pay & Display and 9 Metropolis Pay by Space parking terminals in Haddonfield, New Jersey, offering a user-friendly customer interface, durable stainless steel and aluminum construction, fast credit cards processing, and the ability to manage two different long and short-term parking tariffs for each parking bay. The results were a vastly improved user experience, 3-second average credit card authorization times, and improved resistance by the terminals to the corrosive winter environment.

Objectives:

• Install multi-space parking solution compatible with existing street furniture.
• Provide improved user experience.
• Provide fast credit card payment option.
• Enable two different parking tariffs for each parking bay.

Solution:

• We supplied and installed six Metropolis Pay & Display and nine Metropolis Pay by Space parking terminals offering
  • User-friendly, intuitive customer interface.
  • Stainless steel and aluminum housing construction.
  • Small footprint.
  • Compatibility with existing street furniture.
  • Fast credit cards processing.
  • Bank Note Acceptors (BNA).
  • Custom tariff engine providing the ability to manage two different long and short-term parking tariffs for each parking bay.

Results:

• Improved user experience.
• Fast credit card authorization time (3 second average).
• Improved resistance to corrosive winter environment.

Florida, USA

Client: United Parking Systems / West Palm Beach, Florida, USA / 2010 GPS provided a total parking solution in West Palm Beach, Florida, including Metropolis Pay by Plate parking terminals linked by our EziCom2 parking management system to provide centralized, real-time monitoring and reporting of the entire parking operation. We eliminated ‘pass-backs’ of parking tickets, reduced cash leakage, and improved enforcement outcomes by feeding real-time parking data to handheld PDAs. The client became the first US parking management company to offer online credit card payments for small surface lots, which has enabled them to attract new customers.

Objectives:

• Replace aging equipment.
• Eliminate manual cash collection.
• Reduce cash leakage.
• Attract new customers by introducing credit card payments.

Solutions:

• Although the initial requirement was for a Pay By Space solution, we worked with the client to find a more efficient solution. We installed solar-powered Metropolis Pay by Plate parking terminals, with real-time credit card processing and Bank Note Acceptors (BNA).
• We integrated these terminals with our EziCom2 parking management system to provide centralized, real-time monitoring and reporting of the entire parking operation.

Results:

• Eliminated ‘pass-backs’ of parking tickets with unused time on them.
• Improved enforcement outcomes – including booting operations ¬– by feeding real-time parking data to handheld PDAs for easy access in the field.
• The client became the first US parking management company to offer online credit card payments for small surface lots, which has enabled them to attract new customers.